FAQ

Shipping

Thanks for shopping at La Moda Moyano Boutique.

 

Our Shipping Policy is shared below: 

 

Standard Shipping: 1-3 days from dispatch (UK Only)
Standard shipping applies for orders placed on a weekday before 1pm.

 

All orders placed after 1pm can be delayed by an extra day, allowing for our daily collection to be prepared and packaged safely.

 

UK Shipping Cost: Tracked & Signed to anywhere in the UK costs £10, with a minimum order spend of £50.00 Customers can also collect items from our Essex based address if preferred.

 

International Shipping Cost:
Shipping overseas, cost can vary and we may need to contact you about your shipping arrangements to ensure a smooth transaction.

 

International shipping can occur additional charges for duty and tax and will vary depending on the country; all additional charges will need to be covered by the customer. If the additional charges are not paid, and items are not delivered, we will not provide any refunds. If items are returned to us due to a lack of payment, we will provide a refund for your order, minus the cost of the returned shipment.

 

Please note that we cannot dispatch Saturday, Sunday or Bank Holidays. Any orders placed on a weekend, or after 1pm on a Friday, are processed for dispatch the next business day.

 

Most UK orders ship with Royal Mail. Larger orders may ship with ParcelForce. 

 

Royal Mail considers items lost after 10 working days however in some areas Royal mail are having some delays due to the please allow reasonable time for your order to be delivered under the current circumstances. 

 

A confirmation email will be send when your order is both made and dispatched. If you do not received either of these please check your spam and junk folders. If you still don't have them, your email may have been entered incorrectly in which case please contact us at www.lamodamoyanotboutique.com
 

Returns

Thank you for shopping at La Moda Moyano Boutique.  If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Lost Returns

If a return parcel is lost in the post, and you have not provided a proof of postage 40 calendar days after the purchase date, then we cannot process your refund. We recommend sending in your proof of postage in via email to as soon as you can to prevent this from happening.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us at www.lamodamoyanoboutique.com

 

 

RETURNS

The returns address is:

La Moda Moyano Boutique

41 Crabtrees

Saffron Walden

Essex

CB11 3BH

 

When returning your order, please add a note with the parcel along with your order number and a copy of your exchange/refund instructions and we will process everything upon receipt of the parcel.

Privacy

What data do we collect?

La Moda Moyano Boutique collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

 

How do we collect your data?

You directly provide La Moda Moyano Boutique with most of the data we collect. We collect data and process data when you:

  • Register online to browse our product range or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

La Moda Moyano Boutique may also receive your data indirectly from Facebook, Instagram and other similar social media services.

 

How will we use your data?

La Moda Moyano Boutique collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

If you agree, La Moda Moyano Boutique will share your data with our partner companies so that they may offer you their products and services.

When La Moda Moyano Boutique processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

La Moda Moyano Boutique securely stores your data in the cloud using secure third party providers.We process our payments using stripe and have no access to your full payment information.

La Moda Moyano Boutique will keep your contact information on file.Which we may use to contact you about relevant first party offers. you may request we remove your data at any time by emailing your request to remove your data from our systems.

 

Marketing

La Moda Moyano Boutique would like to send you information about products and services of ours that we think you might like,

If you have agreed to receive marketing, you may always opt out at a later date.

 

You have the right at any time to stop La Moda Moyano Boutique from contacting you for marketing purposes or giving your data to other members of the La Moda Moyano Boutique Team.

 

If you no longer wish to be contacted for marketing purposes, please email lamodamoyano@gmail.com with your request to remove your data from our systems.

 

What are your data protection rights?

La Moda Moyano Boutique would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access – You have the right to request La Moda Moyano Boutique for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification – You have the right to request that La Moda Moyano Boutique correct any information you believe is inaccurate. You also have the right to request La Moya Moyano Boutique to complete the information you believe is incomplete.

 

The right to erasure – You have the right to request that La Moda Moyano Boutique erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that La Moda Moyano Boutique restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to La Moda Moyano Boutique’s processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that La Moda Moyano Boutique transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

 

Call us at: XXXXX

Or write to us:

La Moda Moyano Boutique

41 Crabtrees

Saffron Walden

Essex

CB11 3BH

 

Cookies

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

 

How do we use cookies?

La Moda Moyano Boutique uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in so you may view our website properly

  • Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – La Moda Moyano Boutique uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – La Moda Moyano Boutique uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. La Moda Moyano Boutique sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The La Moda Moyano Boutique website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 October 2020.

 

How to Contact Us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by clicking here or.

 

Email us at: lamodamoyano@gmail.com

Or write to us at: 

La Moda Moyano Boutique

41 Crabtrees

Saffron Walden

Essex

CB11 3BH

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that La Moda Moyano Boutique has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.